Contact Us
Need help with your profile? Questions about billing? Our team is available 24/7 — and a person, not a bot, replies to every message.
Send a message
The more detail you give, the faster we can actually fix it. Messages are read in the order they arrive, and replies come from a named member of our team.
Report, then call
Report the profile in the app so it is logged, then ring the safety line if you feel at risk. We act on both.
Cancel in one click
You can cancel any time in account settings. If a charge looks wrong, send us the date and the last four digits.
Stuck in review?
Most checks finish within a few hours. If yours is older than a day, write to us with the email on the account.
Data requests
Want a copy of your data or a full account deletion? Ask here and we will confirm once it is done.
Not ready to write yet?
Our services page explains verification, matching and what you get for free — before you share a single detail with us.